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Remote Computer Support Somerset

at Combe Wood Computers.

Here at Combe Wood Computers, we are able to offer you remote support!

The great thing about this is that I would be able to instantly see the problem you are having while on the phone to you or over a live text chat.

Most computer-related problems could be fixed this way and it would save time for everyone involved.

Not every job would be able to be remotely fixed as it would rely on a stable internet connection and some times I would need to get hands-on.

 

Remote support would be perfect for jobs like:
A full health check and clean-up of your computer or laptop.
Computers that are running slowly.
Help with setting up and using a new program.
Tutorials.
and much more…

You would just need to follow the instructions below and contact us with your login details either on the phone or email. Arrange a convenient time for both of us and then I take control and get to work instantly.

The average support call would cost between around £35 per hour.

Where to start?

Step 1: Download and Install AnyDesk

  • Visit the Official Website: Go to the AnyDesk website (https://anydesk.com) on your internet browser.
  • Download AnyDesk: Find the download button on the homepage and click it. The website should automatically detect your operating system (like Windows, Mac, or Linux) and suggest the correct version for you.
  • Install AnyDesk: Once the download is complete, open the downloaded file and follow the on-screen instructions to install AnyDesk on your computer.

Step 2: Open AnyDesk

  • After installation, open AnyDesk. You’ll see a simple interface showing an “AnyDesk Address” which is your unique ID.

For Allowing Remote Access to Your Computer

  • Share Your AnyDesk Address: To let someone remotely access your computer, give them your AnyDesk Address. You can find this on the main screen of AnyDesk.
  • Accept the Connection: When they try to connect to your computer, you’ll see a prompt asking for your permission. You can choose to accept the connection, allowing them control over your computer. For security, ensure you trust the person you’re sharing your AnyDesk Address with.

    Step 3: Ending the Session

    • You or the remote user can end the session at any time by closing AnyDesk or clicking the “disconnect” button.

    Additional Tips

    • Security: Always ensure that you only accept connections or connect to computers of individuals you trust. AnyDesk offers various settings to control the level of access, such as allowing only view access or full control.
    • Connection Settings: You can adjust the quality and speed of the connection based on your internet speed for a smoother experience.
    • Help and Support: AnyDesk has a “Help” section within the app and online resources if you encounter any issues or have questions.

    By following these steps, you should be able to use AnyDesk confidently as a novice. Always remember to use such tools responsibly and maintain your privacy and security online.


    (NOTE we can only access it when you supply us with the password and it changes each time you open the software for your own safety)