Here at Combe Wood Computers, we are able to offer you remote support!
The great thing about this is that I would be able to instantly see the problem you are having while on the phone to you or over a live text chat.
Most computer-related problems could be fixed this way and it would save time for everyone involved.
Not every job would be able to be remotely fixed as it would rely on a stable internet connection and some times I would need to get hands-on. If I need to get hands-on fo fix your computer or laptop I do have a drop off service you can use with zero contact during the Corona Virus outbreak.
Remote support would be perfect for jobs like: A full health check and clean up of your computer or laptop. Computers that are running slowly. Help with setting up and using a new program. Tutorials. and much more…
You would just need to follow the instructions below and contact us with your login details either on the phone or email. Arrange a convenient time for both of us and then I take control and get to work instantly.
The average support call would cost between £20 and £40.
3 – Double click the download to start installing TeamViewer if it does not auto start.
Next, select the settings below and click Accept to finish
All being well you should be presented with a screen looking like this:
4 – Supply us with your unique ID and Password (outlined in the red box above) and you will then get the message we have taken control.
5 – You can then sit and watch or go about something more interesting.
6 – After we are done we will close down the software and the computer or laptop is all ready for you.
7 – If we were to ever need access again you would need to supply us with a new password each time. (NOTE we can only access it when you supply us with the password and it changes each time you open the software for your own safety)